Terms & Condition - London Heathrow- Gatwick Airport Transfer | minicab taxi

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Terms & Conditions

The following terms and condition apply to any bookings made through this website. By making a booking the customer is deemed to have agreed to them.

General Rules

It is very important that all the detail that you have given us is accurate. We therefore advise all our customer's to please check & ensure that they have given us correct date, time of arrival, accurate flight number and other travel detail, these must be valid as we cannot be held responsible for any reservation(s) cancelled/ rejected / not guaranteed due to invalid/incorrect/ travel details.

All our vehicles carry Hire & Reward insurance to their maximum passenger carrying capacity and will at no times exceed this. Please note that a child counts as one passenger.

The price quoted is from point of pick up directly to the destination given. Any deviations, waiting time, additional stops or pick-ups will be charged.
We can only accept written, emailed or verbal bookings (telephone), which are passed through our office. We are not held responsible for any bookings made directly to the driver. We request clients to book at least 24 hours in advance, if using our online service. Otherwise we will be able to accept bookings over the phone at any time. We only consider a booking as accepted until we re-confirm via email or phone. A booking can only be changed or cancelled via the phone. Our drivers are not responsible for any cancellations.

The company reserves the right to make use of sub contractors to provide the service to the passengers. These sub contractors will be able to provide a high quality of service and will be licensed and comply with the regulations stipulated with the Public Carriage Office.

We do monitor the flight for any delays and there will be no extra cost to the passenger if the flight has been delayed. If the passenger misses the flight coming into one of the UK airports, the passenger has to call us immediately and there will be no extra cost involved if the passenger calls at least 1 hour before the scheduled arrival of that flight with their reference number.

If we pick up from a UK address the driver will wait up and till 30 minutes after the time the booking was made for. If we are unable to make contact with the passenger (ringing the doorbell and calling the contact phone number) we will pull the driver away and the passenger will be responsible for the full cost. At the airport the driver will go in 30 minutes after flights (unless the passenger has specified otherwise) He will wait at the information desk in the arrivals terminal. The passenger has 15 minutes waiting time for free thereafter. If the driver fails to make contact the driver he will put a call out for the passenger. If the passenger fails to show 30 minutes thereafter we will pull the driver away and the passenger will be liable for the full price.

If the passenger has been waiting at the information desk of the airport and fails to make contact with the driver, the passenger should call the company so as to arrange how to meet. Passenger should not just leave the airport without letting the company know as this will be regarded as a ‘no show’.

Payments

All payments can be made in cash (Pounds Sterling) or credit card. Credit card payments should be made with the booking. All prices quoted are per car and not per person.

Cancellation and Refunds

Should you wish to cancel your reservation, you can do so by telephoning our call centre on
+44 203 13 71 814 .  You will need to have your booking conformation in hand.

If the payment was made by credit/debit card in case of cancellation we proceed as follow:

cancellation made less then 4 hours before the pick-up time - no returns
cancellation made between 24 and 4 hours before pick-up time - 50% money return
cancellation made more than 24 hours before pick-up time - 100% money return.
If you have missed your flight, then please contact us within the time frame of your journey so therefore you are subject to inform us as soon as you know you have missed the flight or have a cancelled flight. However if you choose to cancel the booking after your missed flight then we would deduct 10% from the refund amount, but if you change your details to another day then there would be no charged incurred as the booking would be valid for the next given date for pickup.

Privacy and Security Policy

TipTop Minicabs cannot be held responsible for any loss in financial, professional, missed connection times, flights, trains due to the Private Hire Vehicle not arriving at the pick-up or drop-off address at the booked time. Due to adverse weather, traffic conditions or road traffic accidents as well as road closures or been given the incorrect booking information by the customer. In case of car breaking down, TipTop Minicabs cannot be held responsible for this as that might be likely due to excessive use of vehicles. If this does occur the customer has the opportunity to wait and a vehicle would be sent out as soon as possible or a full refund could be asked for, which would be given to you. If the customer booked the journey online, and received a confirmation reference number, however they must wait to receive the confirmation from TipTop Minicabs stating that we have received the booking details prior to your scheduled pickup date.

TipTop Minicabs aims to operate in accordance with Data protection Act 1998. We do not supply customer information to third parties. We will only use your telephone number or email address to contact you in relation to an enquiry you have made, or in the event that a problem arises for administrative purposes or operational relating to our service. We may occasionally email you with details of new services or offers. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will correct them promptly or delete you from our database. The personal information that we hold will be held securely in accordance with our security policy and the law. TipTop Minicab does not store or process any cardholder data on merchant premises, but relies entirely on third party service providers to handle these functions.  
Terms and conditions
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